Present your Flying Club membership card forgreater benefits. Is my holiday still going ahead as planned? If you are in the USA or Canada pleaseemail:USAreps@virginholidays.com. If we or any other person in authority, or any Supplier of any service, is of the reasonable opinion that your behaviour or that of any member of your booking is causing or is likely to cause distress, danger or annoyance to any third party (including being threatening or abusive, upsetting, annoying or disturbing any other traveller, our staff or agents or putting any of them in danger) or damage to property, or to cause a delay or diversion to transportation, we reserve the right to consider your booking to have been cancelled by you with immediate effect. More information is availablehere. However, we will not cancel less than 12 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance or because the minimum number required for the package to go ahead hasnt been reached. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted. Opening hours: Monday to Friday. You must inform us if you or any other member of your party is pregnant or becomes pregnant prior to travel. When you book your flight directly from us, upon request our Customer Service Centre can advise you: Very occasionally, operational situations along with unforeseen or extraordinary circumstances require us to significantly change the scheduled departure and arrival dates and/or times of a flight after the booking has been made. Pursuant to clause 17 above, we do not accept liability for any items or experiences including excursions, activities or events booked using resort credits. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. Cruise liners can refuse boarding and will not accept any responsibility if the requirements are not met. The good news is that, if you cancel The Platinum Card, you receive a pro-rata fee refund. Book onlineand enter your Flying Club number under the "Bonus Programme" option. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. In this event, your provisional booking will cease to exist and we will refund the deposit that you paid to us. Most countries now require passports to be valid for at least 6 months after your return date. National Car Rental is a premium, internationally recognized brand serving the car hire needs of the frequent airport traveller who seeks choice, convenience and time savings for all of their travel needs. Changes to terms and conditions 6. Pregnant women may be required to provide medical documentation confirming fitness to travel. Some cruise lines also allow this daily charge to be pre-paid at the time of booking which can be cheaper than paying onboard. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate. Depending on when you are due to travel, your holiday may beaffectedand well email you to let youknow as least 21 days before travel. 10.10. In relation to the price of packages, we will absorb, and you will not be charged for any increase equivalent to up to 2% of the price of your total travel arrangements, which excludes insurance premiums and any amendment charges. 10.4 We will also pay compensation as detailed below, except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. 11.2. Register here 3. This applies to every passenger so when you are making your booking either through a travel agent or direct with us via our website or Customer Service Centre it's a good idea to have all the passports with you. Find Enterprise at more than 450 locations throughout the UK and at your favourite destinations throughout Europe and North America. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visitwww.gov.uk/travelawareand follow@FCDOtravelGovUKandfacebook.com/fcdotravel. In this event we will contact passengers who have booked with us directly, either via our website or our own Customer Service Centre using the mobile telephone number and/or e mail address given to us at the time the booking was made. Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Copyright Virgin Holidays Limited. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight. When we are acting as an agent, the Principal providers details will be communicated to you. Starting on 11th April 2023, you can fly direct from London Gatwick to John F Kennedy International Airport. Up to 10% off worldwide location including all USA locations all year round, 1,000 Flying Clubpoints on leisure rentals, 500 Flying Clubpoints on Corporate rentals, And an additional 100 bonus Virgin points for our own Hertz Gold Plus Reward members, Quote CDP 708870 for European customers and CDP 1040618 for USA customers to get your points, Quote your Flying Club membership number at time of booking, Show your Flying Club membership card on collection of the car. * In some instances, your deposit may represent more than 30% of your booking, in which case whichever is the higher between the deposit you have paid and the % indicated in the table above, shall be charged. For specific entries or formats, please Pursuant to this clause 12, we reserve the right to make a claim against you for any loss, damage, cost and/or other expense (including legal expenses) incurred by us arising out of or in connection with your behaviour (or that of any member of your group). You can ask for copies of the travel service contractual terms, or the international conventions, from us at the contact details provided. Voucher terms and Visit Enterprise Rent-A-Carto make a reservation and earnpoints on your rental. 1.10. 1.8 We accept payment by credit card and debit card. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any such requirements. You must check the current price and all other details relating to the travel arrangements that you wish to book before you make a booking with us. WebAvailable exclusively to Virgin Atlantic Holidays customers on arrival, our Florida Fun card offers discounts for the whole of your Florida holiday: Up to 25% off hundreds of restaurants Shopping offers at Premium Outlets, Florida Mall, Old Town and more. If you choose to accept a refund, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy. Please ask us to confirm what protection may apply to your booking. Terms and conditions | Cookie statement | Where necessary and appropriate overnight accommodation and meals will be provided until the next available flight departs. We reserve the right to decline any booking that is conditional upon any special request being met. The lead name on the booking must also promptly update us of any changes that may occur after booking but prior to departure. All materials published on this Web Site (including, but not limited to articles, features, photographs, images, illustrations, audio clips and video clips, also known as the "Content") are protected by copyright, trademarks or other intellectual property rights and are owned or controlled by Virgin Atlantic Holidays, or the party credited as the provider of the Content. 1.9 If booking within 12 weeks of departure, full payment will be required by credit card or debit card at the time of booking. Changes to website 7. If you are already at the airport when a flight is cancelled, we comply fully with the requirements of the European Union's Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of Denied boarding, flight cancellations and long delays. Middle names are not required. If this situation does occur, we will try to offer you suitable alternative arrangements, where we are able to, of an equivalent or higher standard than those booked and, if the alternative arrangements we make are of a lower quality than those you originally booked, we may provide a price reduction. 10.2. There must be 1 adult per child under two years of age travelling, please adjust your passenger number, To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978. 13.1. Please note: If you have booked a cruise, any cancellation will incur additional cancellation charges including those in line with the relevant cruise lines charges. Virgin Atlantic Some Suppliers may require a cash deposit upon check-in for customers who do not have a payment/credit card. We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. The minimum number required for the booking to go ahead will be provided to you at the time of booking, along with the time limit for us to tell you if your booking has to be cancelled due to the required minimum numbers not being reached. Any suchExcursion and in addition, any other excursions, tours, activities or other events that you may choose to book or pay for whilst you are away (Locally Booked Excursions), are not part of your package holiday provided by us and these Booking Conditions willnot apply to any such Excursions or Locally Booked Excursions. 12.2. Please note: Drivers must be over the age of 21 to hire a car unless otherwise specified. 15.8. To make a booking please visit the partnership booking sitewww.avis.co.uk/virginflyingclubor directly on the link below. Once your bag arrives at its final destination, in most destinations, we will return it within 24 hours of its arrival, at no cost to you*. 1.11. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we reserve the right to inform you of this. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If we can we will call you to discuss your concerns alternatively, or at your specific request, we will write or e mail you. WebIntroduction to Virgin Atlantic. I have just returned from my trip and would to complain about a certain aspect of my holiday. These measures will not have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you. Show your Flying Club membership card on collection of the car. In order to do this, we try to provide you with as much information as possible about the policies and procedures that may affect your travel including: Booking policies and mistakes Copying or storing of any Content for other than personal use is expressly prohibited without prior written permission from Virgin Atlantic Holidays or the copyright holder identified in the copyright notice contained in the Contents; 1.3.2All copies must maintain copyright and other intellectual property notices contained in the original material; 1.3.3The products, technologies or processes illustrated or described in this Web Site may be the subject of other intellectual property rights reserved by Virgin Atlantic Holidays or by other third parties. Were a brand thats recognised as a worldwide leader in the car rental industry. WebFor a group booking of 25 people or more, please speak to our specialist Groups Team on 0344 472 1422. Travelplus car hire | Virgin Atlantic Name change requests within 48 hours of the date of departure cannot be guaranteed. If you would like to make a booking for a smaller group of 25 people or less, please call our Complete flexibility:Rent from over 5,000 locations worldwide including over 120 in the UK - plus there are no additional charges for amendments or cancellations. For more details, see ourcookie policy. Contingency Plan for Lengthy Tarmac Delays. 15.7. Anyway, it was all really easy - the guy on the phone said the flights were cancelled and they would send me a refund. 12.3. We also reserve the right to carry out random checks in order to minimise credit or debit card fraud. Customer service plan Read more. Our travel experts are on hand to help you book your next holiday. Free upgrade to the next car group (upon availability). Period before departure when Compensation payable per adult You can make date amendments free of charge within 24 hours of the booking being made. Since Virgin Atlantic Holidays is not responsible for the availability of these outside resources, or their contents, you should direct any concerns regarding any external link to the site administrator or Webmaster of such site. If this applies to your booking, we will tell you at time that you make a booking enquiry with us and will issue a provisional invoice setting out the provisional costs and details of your provisional booking, for which we will take a refundable deposit from you. Over the last 20 years our dedicated team of Special Assistance co-ordinators have helped and assisted millions of customers travel independently with ease and comfort. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Atlantic Holidays website. Bookings made by credit card or debit card no longer incur a fee. Virgin Atlantic help centre | Virgin Atlantic 13.3. For full details of what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy in accordance with the UK GDPR, please see our Privacy Policy at https://www.virginholidays.co.uk/important/privacy-statement . Virgin Atlantic Holidays may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions but if it does so it will post any such changes on this Web Site. If you make a booking with us through our dedicated retail stores or call centre rather than booking online, a non-refundable booking fee will be charged. Where this event occurs within 14 days of your departure date, you must contact us as soon as possible to discuss your options, as you may not be able to travel as planned. If you, or anyone in your booking party, test positive for Covid-19 and has to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time. Any such changes shall not be deemed to be an alteration of the price, or a significant change, pursuant to Regulation 10 and/or Regulation 11 of the Package Travel and Linked Travel Arrangements Regulations 2018, because your booking was only provisional and not yet confirmed by us. Bear in mind you may have to wait longer than expected. If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, your airline may pass on your details and date of the refusal of carriage to other airlines for their information. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you are a resident in either of those jurisdictions. We endeavour to ensure that all the information and prices on our website, in our brochures and on other promotional materials are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in any such circumstances and at any time. Or call UK 0844 249 0107 USA +1 (877) 868 2755. No refunds will be given where customers fail to add Theme Park Days, or seek to add them too close to their holiday when there is likely to be no or limited availability. In order to give you some thinking time, if you call our Customer Service Centre directly or make a booking on our own website www.virginatlantic.com we will allow you: These apply for a maximum of 24 hours after the reservation is made as long as that reservation is made one week or more prior to a flight's scheduled departure. Some airlines and accommodation providers only load their seats/rooms to sell approximately 10 months before the departure. 10.3 If we are constrained by circumstances beyond our control to significantly alter any of the main characteristics of the travel services that make up your booking we will tell you as soon as possible, if there is time before your departure, and you will have the choice of: (i) accepting the change; or (ii) accepting a suitable alternative where we are able to offer one (we will refund any price difference if the alternative is of a lower value); or (iii) having a refund of all monies paid, if we are not able to offer an alternative that is sufficiently comparable. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. Flight delays and cancellations We are committed to getting you to your destination safely and on time. WebIt is suitable for children (both able bodied and disabled) between 2 and 4 years old, weighing between 22lb - 44lb (10-20kg), whose height is 40 (100cm) or less and who can sit upright in their own aircraft seat. *Due to customs restrictions in Lagos we regret we are unable to deliver delayed bags to passengers. Assisting No warranties 8. WebTo book and pay for your chauffeur driven car we'll need: The full address of where you would like us to pick you up and/or drop you off when travelling to and from the airport The full names of all adult passengers along with their contact numbers and email addresses Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee. 9.1. Any further changes to your departure date will be treated as a cancellation and full cancellation charges will apply. All holidays sold by Virgin Atlantic Holidays are sold subject to ourbooking conditions, which should be read before making an online booking. The amount of the deposit will be confirmed to you at time of booking. If they are unable to resolve the problem, you should contact us straight away on the details shown in your travel documentation and well do everything reasonably possible to resolve your complaint whilst youre on holiday. We will tell you the procedure for making your choice. Lets get started. Provide prompt refunds where due 6. In the US and Canada, earn 1000points per rental and experience choice of vehicle at more than 60 airport locations. In some cases, where we arent able do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). 4.1. Earn 3 Virgin Points for every euro spent. There are a number of conditions about how you use our website. Reliability and assurance:A complimentary 24 hour roadside assistance service anywhere in the UK, the USA and most countries throughout the world. Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed. If you have any specific dietary needs or severe allergies please contact us to discuss your personal needs. Minor/insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers and any change to a London departure airport (including London City, London Gatwick, London Heathrow, London Luton, London Stansted and London Southend). Please note: special conditions apply for travel to the USA, and all travellers must have individual machine readable passports. So wherever you are travelling to, Avis has got you covered. For over 30 years, Virgin Atlantic has been one of the worlds favourite longhaul airlines. All rentals are subject to availability and Alamo's standard Terms & Conditions apply. You can also view a summary ofEC Regulation. Such events include, without limitation: war or threat of war; riot; civil unrest/strife; hostilities; political unrest; health risks; infectious diseases; epidemics and pandemics and government measures to combat such outbreaks; the act of any government or other national or local authority or the act of any airport, port or river authorities; industrial dispute; sanctions; lock closure; natural or other disaster (including, without limitation, chemical or biological); nuclear incident; terrorist activity and/or its consequences or the threat of such activity; adverse weather conditions; closure of airports; fire; volcanic eruption; flood; drought; re-scheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and unforeseeable technical problems with transportation, airport, port or airspace closure, restriction or congestion; flight or other travel restrictions imposed by any government, regulatory authority or other third party; Sargassum Seaweed (or similar); consequences of Brexit; and all similar events outside our or the concerned suppliers control. Covid cover as standard* Cancellation cover if youre diagnosed with Covid-19 in the 14 days before your booked departure date, plus cover for emergency medical treatment and repatriation if you contract Covid-19 while abroad. You must ensure you have adequate travel insurance which covers these costs for you. This flight will be operated by our partner, Delta, and will occur daily. Virgin Atlantic If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. 10.7. Flying Club Red members receive theSIXT Express Card, Flying Club Silver members receive theSIXT Gold Card, Flying Club Gold members receive theSIXT Platinum Card. Cancellation policies and other important information. We are happy to advise and assist you in choosing a suitable holiday. Virgin In the event a refund is paid to you, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy and pay compensation as detailed below, except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above) or because the minimum numbers have not be reached. There may be other charges to pay under our standard Virgin Holidays terms and conditions or on the conditions of carriage for Virgin Atlantic . You may make one copy of such software for archival purposes only. The CARES harness can be used in the Economy and Premium cabins but must be fitted within the last row of a cabin zone. Give us a call to speak to our travel experts. Very rarely, we may be forced by unavoidable or extraordinary circumstances to change or terminate your arrangements after departure. We will also refund you any additional/excess baggage fees you have paid if your bag is irretrievably lost. Many will automatically add a daily charge to your onboard account. You can call our team on 0344 472 9499 who can look at options for you. The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. Please note: In accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under 2 years of age on the day of their return flight. You will, however, be charged for any increase over 2% and if the increase in price is more than 8% of the price of your total travel arrangements (excluding insurance premiums and amendments charges), you will have the option of (i) accepting the price difference and paying the additional amount due; or (ii) accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality, you will not have to pay more but if it is of lower quality you will be refunded the difference in price); or (iii) cancelling your booking and receiving a full refund of monies paid, except for any amendment charges and cancellation charges already incurred. Refunds | Conditions of carriage | Policies - Virgin Atlantic The lead name shall be responsible for the administration and correspondence in regard to the booking and warrants that he or she is aged 18 or over and has the authority to make the booking (and any amendments and/or cancellations) on behalf of all the persons in the booking.