BBB is here to help. Vidanta is who signed me up for the Ambassador Program and now that I have questions, they can't help me!!!? They cannot get away with this. Then they put us on the phone with a Rental Broker from a list they provide who proceeds to tell us he has tons people waiting to rent the type of unit they we're trying to sell us (how My husband, myself, sister and my brother in-law were deceived into buying something we can't use. It's legal name is Comercializadora y Servicio de Turismo S.A. de C.C. was worth 42, 900 dollars if we were interested in signing it over to them. I lost a whole day of vacation 9:30am to 5 pm and got the runaround at the resort when I asked for the person in charge of sales at every desk and person we encountered. The manager then said that he would never bring me something that was not real, and that the Grand Mayan company was reputable! ; Desarrollo Marina Vallarta S.A. We value your privacy. We Share your photos and videos with others to prove the truth of your words. If you receive a call, even if it appears to be from us, hang up immediately and call us back at 1-800-292-9446. There's no question they know their sales teams say whatever they have to to make the sale (they actually think they're creative and legitimate) and they(Ownership/Management) some how justify supporting this. Ms. Gines, [protected]@aol.com. Think I might be scam. The contract may be set aside on the grounds of fraud. 84% of employees would recommend working at Vida Vacations to a friend and 79% have a positive outlook for the business. We feel they held a spanish language contract away from us so that my husband couldnt read it and they knowing that I was busy! They stated for us to donate these 10 certificates to Make a Wish Foundation in Washington State and when Make a Wish Foundation auctions them off, we get paid for each certificate auctioned off. Checking in: Get a receipt for resort fee, keep with passport, they will dispute payment on checkout. Everything sounded great but their prices were very high so we said, no gracias. Submit a complaint and get your issue resolved. After hours and hours, again, to get out of there, we signed (stupid I know!). BBB reports on known marketplace practices. After 7 hours and many declined offers, we told them we wanted our Vallarta Adventures and the cab back to our hotel. They offered to get the contract, which provided money and within 10 years you can return this sum without any interests. But if something happens with you on this vacation, this company doesnt take responsibility. International Association of Better Business Bureaus, Grupo Mayan Desarrollo Marina Vallarta, SA.DE C.V. And you also won't get your money back. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. PLEASE REFUND OR NEED THE BOOKINGS FOR O7/03/22 THRU 07/10/22, Using high pressure tactics on elderly people to buy membership. Who knows if that is true either? We were informed we did not purchase what we thought we had purchased - the Grand Mayan. to find its value. Ms. Rose, The grounds were beautiful and impeccably maintained, landscaped, etc. We received an email stating the exchange companies and small luxurey hotel was not listed on it. NEW The customer service department has resolved our complaints and we now wish to retract the above statements. Although the information is clear in the signed documents, we continue to work towards an even clearer communication. We have met many people who have had the same experience. The only way to assure that we do that is by contacting us at grupomayanblog@grupovidanta.com or by telephone at [protected]. I already did not feel good about what we purchased, but imagine showing up at the resort only to be told "that's not what you signed up for". A material misrepresentation is an important untruth. We have now gone on Ebay and other resale websites and see that the prices quoted us and given to us on a print out are not true. Me and my friend Nat were staying at the Mayan palace in Mexico and we attended a meeting. Vida Vacations - Complaints Board Good luck! We remain at your service. We have been unsuccessful in reaching a solution that is reasonable for both parties. The finance manager gave me all guarantee that they are ligitimate and that is how vidante vacations do their business. It is still right to use, you "own nothing", it's still a lease agreement. I was reading some articles about this fraudulent resort and they really helped me to understand a few more things. Mary M. Hi - We were also robbed of $7, 000. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Have any of you who have been scammed contacted Profeco or engaged any legal help that has led to success and if so let us know? I can attest that what we experienced was pretty much the same of the many previous reviews posted, except we did not buy, fortunately. If you can accept the high price the experiences at this locations are top quality. We're backsorry to bother you all with our sad story but we won't let Vida do what they did and just say too bad, so sad. Vida Vacations Review: timeshare fraud - ComplaintsBoard.com Ripoff Report | Vida Vacations complaints, reviews, scams, lawsuits and 7 weeks- 2 red, 2 holiday 4 international weeks When I questioned this I was told I was wrong by Another person, manager. So basically the cost would be under 7, 000 dollars. Being skeptical, I asked how my wife and I knew for sure that these numbers were real. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We paid a total of $11,000 & I want ALL of our money back. Upon checking in at the resort, my wife and I were approached to attend their t.s. They said that their concierge would handle everything, all reservations, with the exchange companies. We have also done research on the 299 dollars weeks and they cannot be used for hotels that dont offer timeshare and the W Hotel does not offer timeshare. Unfortunately, even with both of those things working in their favor, the hours of being held against your will to hard sell made the whole experience awful. Due to the facts weve presented this is the only conclusion one can draw. about them, take a look: weeks for 2, 600 dollars per week and that they are not a hotel or timeshare and had companies to assist us. Ms Rose we urge you to reconsider your position. We are supposed to get 10 certificates this year and an additional 10 certificates next year which could bring in $10,000 in 2 years. Customers who purchase timeshares from Vida also have the opportunity to visit destinations that are part of other vacation clubs. The plaintiffs in the class action lawsuit filed against Vida entities and Vida's then-CEO further allege that Vida Longevity Fund offered and sold securities to investors through the use of . View all Vida Vacations reviews & complaints. The first story was that there was no lowest price but whatever price we wanted to sell it for they would sell it. Its horrible. A link has directed you to this review. Trying to make the best of it we remembered the Vida sales rep making a big deal on how easy it is to rent out the weeks through brokers that their members use. Vidanta - Vidanta How BBB Processes Complaints and Reviews. We accepted since they said it would only take 90 minutes. All Rights Reserved. So I thought who would build all this, be able to attract a world class leader such as Curque and allow the sales teams to run wild and say whatever it takes, truth be damned. There was a residual amount left of $1,579.00 which is being held in reserve that can be applied towards future reservations. The must continue to honor these contracts even if they do not offer them anymore. Thanks for your response. Give me a break!!! Vida Vacations is the exclusive selling agent of private club memberships that allow access to a collection of the finest resorts, spas, and golf courses in the world, including the exclusive Vidanta destination resorts: Grand Luxxe, The Grand Bliss, The Grand Mayan, The Bliss, and Mayan Palace. Our contract is in English. We look forward to hearing from you to provide you all the information you need to start using your vacation club with us. I also asked him for a copy for our records. Elvira. They prepared a signed statement declaring the contract rescinded and was told our deposit would be credited back to our credit card account within 15 days. The manager then said that he would not bring me anything that was not real or true, that Grand Mayan Nuevo Vallarta is a reputable company that would be held responsible! I was told that they would cancel the new contract "only if I removed any and all negative reviews of the resort" but that I had to honor the old contract. 800-964-7246 (From Mexico) You can see by the floor plan attached how they deceived us. Because of these assurances we decided to go ahead and spend $13, 500, this was the price after the phony credit they gave us for our Palladium program and rental credit. I am lodging my complaint here to raise awareness about whats going on at vida vacations. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The sellers even showed us a booklet called small luxury hotels and said that we could exchange for that too. Why You Shouldn't Invest in a Vidanta Timeshare When vacationing in May 2018 at the Grand Lux in Neuvo Vallarta, my mother and I attended a pitch so we can get various discounts through the stay. Vida Vacations Reviews (Updated May 2023) | ConsumerAffairs They reply to us touting their legitimacy, well legitimacy is not subjective. We told them we could not afford membership but using, "Let me talk to my manager tactics" we broke down and brought a membership that costs $10, 500 via credit cards and have to pay them $19, 500 over the nest ten years. VidaOwners.com I implore anyone thinking about visiting this resort to stay away! He said that it would be very easy to liquidate at the the lowest price printed on the document of 19, 200 dollars. Thank you for your time and we look forward to hearing from you soon. We must do whatever it's in our hands to put finish to those thieves! After a short period of time trying to dissuade us. We will be going all over the internet to let everyone know to steer clear of purchasing ANYTHING with Vidanta properties because we feel we have been ripped off!!! Concierge service: Boasting high-end amenities, comfort-filled accommodations, and the best service in Mexico, there's nothing quite like a vacation with Vidanta. I started contacted Ms Rangel to activate my You do not have the option of upscaling. Is this your company? Ms. Rose I urge you to reconsider. Then I presented a copy of my offer stamped approved. He stated sales team does not make that decision. The seller then proceeded to tell us that we could exchange with their program for city locations at a very low price of 299 dollars for the week. Emails found on company website customerservice@grupovidanta.com 100% Support 0 0 Emails found on 3rd party websites customerservice@vidavacations.com 99% support 0 0 vidacareer@vidavacations.com 98% hr 0 0 The company is known for treating its employees well, and it has been called one of the Top 20 "Great Places to Work in Mexico" by the Mayan Times. RUN!!! As incredible as it sounds it's true. Vida Vacations, Vidanta Resorts, Destinos Unlimited Vida Vacations, Vidanta Resorts, Destinos Unlimited Nationwide USA Phone: 1800-292-9446 Web: vidanta.com/ Category: Resorts Vida Vacations, Vidanta Resorts, Destinos Unlimited rip off Cleveland Ohio Resorts: Vida Vacations, Vidanta Resorts, Destinos Unlimited Cleveland, Ohio BTW there is nothing in the contract that states we cannot retain assistance. Is this class action suit going forward? I did. I would like to join. I asked if they were all available at the cost of $499 per week. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Take a look at these, maybe you found something of help: Ask for a standard contract to review while they are doodling. We feel totally scammed now! We bring you unrivaled experiences in luxury vacationing, groundbreaking entertainment, and bespoke relaxation, all designed to meet your specifications. Surely this post will be followed by a standard copy/paste comment from Alin Gines stating how they what to work with us so we can enjoy the benefits of our agreement, not the benefits vida presented to me the day I bought. The sellers even showed us a booklet called small luxury hotels and said that we could exchange for that too. BBB Business Profiles are subject to change at any time. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Who would think that the owners of one of the magnificent places on the planet would allow such a thing. Vida Vacations in Cahoots with Rental Brokers After much consideration we are asking for a nullification of contract and if this does not occur we will go into default before we make the first payment. They said no they could not do that. A Members-Only - Vida Vacations They include offers sounding too good to be true, well we are finding out the hard way that NOTHING so far has come into fruition. What they deem a good faith offer is a one-sided, benefits Vida only option that is unacceptable for me. Never being given a name. I completely agree with what you say, it happened the same to us. What are the facts on the 10 and 100 year contractsafter 10 years what happens to the 100 year units? The property is a beautiful 3000 acre Jurassic Park like resort. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Beware of Vacation Class S.A. de C.V. (advertising The Bliss - RedWeek Vida Vacations - VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21. . We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vida Vacations. Unfortunately the saga with Vida vacation goes on another day.We are trying to resolve this offline but Vida insists that they are within there legal rights to support a process that trains sales reps to present benefits such as rental, resale and now there latest scam is presenting their Private Residence Club as deeded property, another lie. Plus, vida was different because whatever weeks we didnt use from vida could be rented out through the same broker, which seemed like a safe bet to me. Hi BBB: There seems to remain a breakdown in communication. We're here for any questions and concerns you might have. Sincerely, I just want to add something here, after buying a timeshare they also offered us a Club Freedom that would give me the right to reserve tickets to concerts, circus solei and the recreation park in construction. We were told by the timeshare salespeople that we were buying the 100 year contract and that they were giving us another week for a 10 year period but really it is opposite. Please address why you allow such deceptive sales practices and then blame the unsuspecting consumer for believing what they were told by sales reps representing Vida Vacations. the seller also wrote the rental rates on the sheets of paper that I took with me. We should have known better by reading the countless reviews on this scam. So if you vacation to Vidanta, enjoy the experiencebut refuse ANY and all attempts to hook you. 29 Staples St They are trained to do so and that's not in dispute, mine is not an isolated case. We went back to the resort today, Nov. 30th and requested our refund. If they want us to be quiet they need to fix what they admit their sales team did to us. He went on to show us a document that said Nuevo Vallarta International Sales Department Exchange Database was showing 107 sales that ocurred in the last 12 months of the same exact Club intrawest timeshare. So we went back 2 days later and informed them we wanted the contract scheduled. To allow an example, I asked him to show me Lucerne Switzerland for August 2023. We have also done research on the 299 dollar weeks and they cannot be used for hotels that don't offer timeshare system and the W hotel does not offer timeshare. Vida Vacations is a timeshare company that was founded in Nuevo Vallarta, Mexico in 2010. We sent a letter to Cirque du Soleil informing them that The Mayan is abusing public trust and confidence by employing such tactics and are waiting for a response. Being born in Mexico, I still have family and whenever we make a trade to Mexico, we always make time to see them or they come and stay with us. Its sleazy. I feel like fool because i believed them i couldnt imagine how the developer daniel chavez would allow his sales people to do such things. Emily at Emrealtyflorida.com, Desired outcome: Its worth mentioning, this contract has never been used. You will never receive an actual deed as you would in the US. We are committed to helping you understand the great value of acquiring a membership with us, as well as the significant benefits we offer our members. Its just a joke. If it was deeded you would have visited a Public Notary, and sign "the book" which is law in Mexico with all deeded property. Which means you'll pay 80% of the asking price. We are committed to exposing them and bringing them. These comments reach a relatively small number of people, if your are a victim of this scam please spread the word to help others avoid the Vida Cirque-us.We are seeking to widen the the reach of our message. http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/. We told them no several times over a 2 hour period. We tried to search reviews, and their internet services seemed blocked. On our first visit, we were again made to sit through a sales presentation that was pitched to us as an "update on your properties" for hours and hours. Ripoff Report | vida vacations complaints, reviews, scams, lawsuits and SINCE THEY DID NOT FOLLOW MEXICAN CONSUMER LAW! Last, boundaries, will Vida not take responsibility for inducing clients into a contract with lies and deception? What we are disputing is how the contract was achieved, something that we've stated in each of our posting but something you refuse or can't address without admitting culpability. Shook My hand and written offer was stamped approved and initialed. He brought it up on his computer and showed me dozens of places. Went to member services, Alex, and he handed us a form to fill out.Alex stated that it goes to owners daughter not in trash. Our Destinations Vidanta Destinations Upon checking in at the resort, my wife and I were approached to attend their t.s. The second time I called and asked about being told and given a document showing lowest price and the person responded that, yes, they could sell it for the lowest price. Hiding negative complaints is only a Band-Aid. We were told we were chosen because we live in Washington State, and they wanted more people from our State to check out the Vidanta properties. The NORMA OFICIAL MEXICANA also states that contracts must be in spanish. I now see that papers have information that goes against the contract and the truth of how the program really works. The scam is they discounted the price and gave us rental credit, giving the false impression that there is a huge demand for rental weeks (this really helped convince us) then they gave equity credit for the Palladium, there were some other credits which we can't remember but in the end we paid $13, 500. We purchased that day and decided to cancel 3 days later. In fact, i have just seen the youtube video the philanthropist and his mayan empire, which is an indicment of the entire fraudulent mayan sales process. I DO NOT TRUST THEM!!! We signed a new finance contract and paid a new down payment. I was skeptical and asked how we could be sure that these figures were correct and not just typed up and printed out. The gifts they promised are absolutely worthless. 1-800-292-9446 (U.S. and Canada) Afterwards we also felt they held a Spanish language contract away from us so it was more difficult to us to understand in English. We were glad to get back to our cruise ship and sail away, way away. Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. My mother and I traveled to Mexico to celebrate my graduation from college. The salesman lied to us that we can rent back 2 weeks to the company for $1800 a week. Don't give up on communicating to others what this people is really doing, we cannot let them to keep robbing people. was worth 42, 900 dollars if we were interested in signing it over to them. The class action lawsuit filed in California against the company back in March 2008 accusing El Grupo Mayan Palace of bilking U.S. citizens of "hundreds of millions of dollars" in Mayan Resorts timeshares, using "high-pressure fraudulent sales tactics that are comparable to the worst tactics ever employed by used car salesmen in a Hollywood movie." Make something up and watch them return to use that information to close the sale. We wish to retract the above post. If its in your contract that you shouldn't purchase for rental income then why is it trained to your sales teams to sell it that way? Lisa Ann Schreier has been involved in the timeshare community since 1998. We were told that the certain agencies would buy back the timeshare weeks for a set amount. He went on to show us that the Nuevo Vallarta International Sales Department Exchange Database was showing 107 sales occurred in the last 12 months with clients having the same exact Club Intrawest timeshare. Fraud will invalidate a contract. Obviously I didn't use them so know I stuck and The Grand Mayan says there's nothing can do. Vida Vacations Accounting is standing by to help you with all billing inquiries. We truly appreciate your preference and welcome you to our family! Welcome to the world of Vidanta, a collection of lavish resorts and various curated vacation experiences located throughout Mexico's most beautiful landscapes. The company offers real estate interests in 15 resorts in Mexico. HOW IS IT THAT THEY ARE ALLOWED TO OPERATE IF THEY ARE NOT FOLLOWING MEXICAN LAW! I want what was approved. The cruise credits theyll incentivize you with are free but you have to pay a $1500 certificate redemption fee which is so sleazy and misleading. Nov. 25, 2022 we arrived at the PV Mexico airport and were invited to view a property at Vidanta Puerto /Nuevo Vallarta which we were told would last about :60, and in doing so we were offered Vallarta Adventures passes at minimal cost, $ 7400 pesos. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Vida Vacations has an overall rating of 4.2 out of 5, based on over 45 reviews left anonymously by employees. In Sept, 2013 my wife and I were lied into paying $7210 deposit purchasing a 3-weeks package. We feel totally scammed now! But the company has not followed consumer law in our opinion. 9 AM - 6 PM CST Closed on Sundays. Since I speak english the sales representative tried to use me to verify his statements but it was very tough to concentrate on our 3yr old son who needed to be taken care of and also to read a contract in english meanwhile be holding a verbal conversation in spanish. If Vida is truely the good corp. citizen that it purports to be in all of its advertising and philanthropic endeavors, then your decision to finally do what's right should not be a difficult one. Vida Vacations: Reviews, Complaints, Customer Claims | ComplaintsBoard We don't dispute that your contract covers what you state. But it is a shame that the Mayan drops names such as Cirque, Nicklaus Golf, Greg Norman ect to lead unsuspecting consumers into believing that their credibility is unquestionable, then they allow sales reps to deceive unsuspecting consumers and by the time you figure it out like meit's too late. I now see that papers have information that goes against the the contract.