We finally booked Thailand with Mat and could not have been happier. Nothing was too much trouble and, like Mark, all the representatives went the extra mile to ensure our trip was successful. The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! Client service is at the heart of everything we do, and it is always fantastic to hear of the service delivered by our Specialists.We'll make sure your kind comments are shared with Natasha, and we cannot wait to send you away on your big adventure!Best wishesAudley Travel, Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Lumpur and Borneo so much more that a trip of a lifetime. We'll make sure that your kind words reach Mat, his leadership team, and our Malaysian partners.Best wishesAudley Travel. We travelled in comfort, with attentive guides and drivers at every stop. We did communicate with Audley representatives and they did offer 18% refund, nowhere near enough to compensate us. As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time. It . Hi Jennifer Thank you for taking the time to provide us with such valuable feedback. We are delighted to hear how well Mat and his team handled everything for you. Thank you ! Just returned from a 6week tour of Australia and Singapore. Management is helpful and employees are friendly. We had used the company on 4 occasions before and knew we could trust them. We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! We are quite fussy with our travel plans and yet nothing was too much trouble. from the word go she was helpful, kind, super organised and knew what and where she was talking about. It goes against our guidelines to offer incentives for reviews. In this case, it sounds like perhaps the services we offer were not a great fit for you as an independent and experienced traveler. Our trip could not have gone more smoothly! From the beginning, Tamatha asked all the right questions to tailor our experience exactly to what I wanted. Audley Travel Reviews 3,232 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 total 94% 1% Filter Sort: Most relevant KA Kate Ashton 11 reviews GB Updated Jan 11, 2023 Superb pre-trip planning I can't overstate how brilliant our experience has been in planning our trip to Quebec this coming December (2023). Japan was poorly organized. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. We also ensure all reviews are published without moderation. We also ensure all reviews are published without moderation. Flawless planning and execution of our Japan trip by absolute seasoned pro Laura Liszewski. for me and her team and their partners accomplished it without any hitches whatsoever. Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. Hi AnantThank you for sharing your kind comments with us. In other words, it is not the fault of one bad travel agent at Audley. Yelp users havent asked any questions yet about Audley Travel. We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. They were very knowledgeable, articulate and were genuinely excited in helping my wife and our family plan a trip. Thanks to Audley Travel and especially Samantha, a true caring and expert professional. We currently have an ongoing project on our documentation and your feedback is very important to us, therefore I have asked a manager from our New Zealand team to reach out to you to discuss all your feedback in more detail. It did not disappoint. 3)On our Nile cruise the room was not what we were promised (as evident from the pictures we received prior to). As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! Having booked a long haul holiday with exhaustive support from Audley Travel which ultimately had to be cancelled they have always been responsive and sympathetic to ongoing issues that we have had to face in 2020 and dealt with the issue in a professional and positive communicative way. The agent was very knowledgeable about the destination and booked us on some very unique experiences that I would not have found on my own. Call one of our experts or arrange a video appointment for ideas and advice. Thank you Isabelle and Audley Travel. We look forward to working with you in the future, on your next Audley adventure. Booked a 16-day trip to Hawaii covering three islands, self-drive. I wrote them a three page letter that was never acknowledged. No travel agency gets credit for a great destination (no travel agency created the beauty of New Zealand or Australia). We are delighted to hear how well you enjoyed your adventure - it sounds like you had a fabulous time! The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. Japan was hit or miss, but Vietnam was great. We compared costs against other providers and they were competitive. We are thrilled to hear how well Isabelle and the team looked after you throughout too, and will make sure your kind comments are shared with Isabelle and her leadership teams.Best wishesAudley Travel. View customer complaints of Audley Travel, BBB helps resolve disputes with the services or products a business provides. From the journeys round the country with the train tickets and timetables all sorted, to the hotels and their staff, and our guides-all were excellent!Very many thanks Malcolm and Audley! We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. They were very knowledgeable, articulate and were genuinely excited in helping my wife and our family plan a trip. Find out how we combat fake reviews. How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I have already recommended Audley to several people, and know that when we plan a trip again we will be in perfect hands with Audley. Since then, I've been fortunate to experience a growing number of countries around the world while continuing to add to a list of must-see destinations. We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! We are thrilled to hear how well Laura and the team looked after everything for you, and are delighted you had the most fabulous time exploring Japan. Find out how we combat fake reviews. We raised these (among other) concerns with Audley Travel and were told that they would follow up and their local company would be reaching out. We pride ourselves on delivering high-quality trips and outstanding client service, so we are truly disappointed and sorry to hear your trip did not met your expectations.We do not like to leave any of our clients unhappy and will make sure a member of our Client Experience team reaches out to discuss further with you. Audley representative Mark H used his skills and insight to organise with us a trip to Laos, Vietnam and Pho Quoc island. We've just booked our honeymoon with Audley. Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. You get to travel to your country at least once a year and become a travel expert in your region. Nepal is a very special place, we loved it. Or perhaps embarking on a serene river cruise along the Nile or Mekong? We did not come to Audley to add to our stress but unfortunately that is what we got. We're so excited! All of the tours, including helicopter trips and day cruises were excellent. We tailor our itineraries based on our clients requirements and our expertise, so it is disappointing to read the elements which did not live up to expectations. However, one third of our trip was AWFUL and they literally had a tour guide for us for our four days in Hoi An who tried to (and succeeded) in ripping us off, upcharging us for services that he wasn't providing (merely translating), and essentially holding us captive and forcing us to go to a pottery village and wouldn't let us leave despite us saying we had no interest and didn't want to spend our money there. BBB Business Profiles may not be reproduced for sales or promotional purposes. You pay them to provide you with great experiences. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. Audley Travel were amazing and honoured our booking at the original price. Hi LizThank you for taking the time to share your kind comments with us. He was ever patient, kind, thoughtful, and always willing to listen to any concerns we might have. The room that was assigned to us had a view of the main building and the pool was not private at all. And just to add insult to injury, despite being told that our meals were included, we were informed that we had to pay extra if we wanted meat. Both associates I dealt with were fantastic at their jobs. per day (PLUS all tips to drivers and local guides, all lunches and dinners, an extra $200 Euros per day) Audley Travel was a rip off. We are so pleased to hear you enjoyed each and every element of your trip and would like to thank you for recommending us to your friends . We finally booked Thailand with Mat and could not have been happier. Our trip could not have gone more smoothly! The hard work was completed by our agent Ewan. 9)The next hotel was at the Sea of Galilee. Audley Travel has an overall rating of 3.8 out of 5, based on over 354 reviews left anonymously by employees. Flawless planning and Natasha has been brilliant in providing information and advice for our very exciting trip to East We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. The itinerary he arranged was perfect, listening to all of our likes and dislikes. Audley Travel was able to put together a lovely itinerary and this would be my husband's last time to do any type of traveling. We're thrilled to hear how well your first trip with us went, and we'll make sure Nick and our Peru team hear about it.Here's to many more Audley adventures, and we can't wait to send you on your next exciting trip away!Best wishesAudley Travel. And their emergency call number team has no control once there is a problem and each time you call you get someone different so there is never any one person keeping tabs on your trip. We look forward to organising your next adventure. Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020. The holiday was originally planned for 2019 but with Covid restrictions we had to delay our departure. The accommodation was first class, very clean and in good locations. My love of travel was formed later in life and didn't really begin until I spent time on the west coast of Ireland and specifically the town of Dingle in County Kerry. We had used the company on 4 occasions before and knew we could trust them. Dear ThomasThank you for taking the time to share your great feedback with us! It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. We highly recommend this travel company. Audley Travel responded to this review on 25 Oct 2018: Thank you so much for your lovely feedback surrounding your experience with Audley, both from our UK office and our partners in Madagascar and Mauritius. The reason to use an agency is to make sure there is a responsible professional assuring all the details of your trip are taken care of. Suggested companies are based on peoples browsing tendencies. We arrange trips to more than 80 destinations throughout the world and across each continent. Date of experience: 22 March 2023. And he did not have our flight confirmation number and flight information either. Audley helped us have the best trip of our lives. Hi JackieThank you for taking the time to tell us about your experience! We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! We met other Audley travellers who were equally delighted with their trips. If the government advises against travel to your destination, or local borders close as youre about to depart, well give you the choice to: Well also be quick to rearrange your trip if its hit with smaller disruptions, like a cancelled flight or hotel closure. We are delighted to hear how well Carter and the team looked after everything for you, and we can't wait to work with you again on your next big Audley adventure!We'll make sure your kind comments are shared with Carter, and our partners in Australia. Thank you for having an open conversation with us about your experience. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. I was anxious we wouldn't have accommodation there but there was plenty available. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. Audley are recruiting on mass without taking into consideration the quiet periods. Well guide you through the process. From the first contact with Joanna Austin through to arriving home we could not have had a more thorough service. Dear Mr TarantThank you for taking the time to graciously update your review. The world is a big, wide-open place, and making decisions can be difficult. I can highly recommend Mat for travel to Asia and Monty for travel to USA. It was clear that Audley had very high expectations of third party suppliers and the 'little extras' we received made our experience really stand out from the crowd - be it air condition rooms in resorts with limited air conditioned lodges, or a city tour to fill the gap between flights - it just seems like Audley had everything covered. Dear ******. We'll make sure your kind comments are shared with Shannon and her leadership teams too. It sounds like you had an unforgettable getaway, and Audley's extra attention to detail truly shines through. The holiday was originally planned for 2019 but with Covid restrictions we had to delay our departure. What became very evident very early on was the difference in experience and attention to detail - both myself and my travelling companions referred to it as 'The Audley Experience'. The guides supplied throughout were very helpful and friendly and always there when needed. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. We had an amazing trip organized and executed by the Audley team through out South Africa. Also, a shout-out to concierge specialist Sofya Jasmine who took our initial query, helped us hone our options and connected us with Emily. He was a great support , and his in-depth knowledge from personal experience of the country gave us such confidence in his ideas. Our country specialist Tamatha was superb, especially since she had visited many of the areas we wished to see and experience. Hi FinnyBillThanks for taking the time to share your feedback with us. We arrange trips to more than 80 destinations throughout the world and across each continent. At $1200. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The accommodation was first class, very clean and in good locations. What became very evident very early on was the difference in experience and attention to detail - both myself and my travelling companions referred to it as 'The Audley Experience'. Your money is safe when you travel with us. We will make certain that your kind words reach Mat, his leadership team, and our Thai partners.We cannot wait to help you create your next Audley adventure!Best wishesAudley Travel, First Holiday with Audley to South AmericaNick did a great job of arranging everything with great hotels and tours. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Due to the pandemic, we changed our holiday dates and destination three times. From the journeys round the country with the train tickets and timetables all sorted, to the hotels and their staff, and our guides-all were excellent!Very many thanks Malcolm and Audley! The world is a big, wide-open place, and making decisions can be difficult. We are delighted to hear how well Carter and the team looked after everything for you, and we can't wait to work with you again on your next big Audley adventure!We'll make sure your kind comments are shared with Carter, and our partners in Australia. I have shared your comments with Harriet and her manager, it's great to hear Harriet created the perfect trip for you and your family and we look forward to you travelling with us again soon. Great personal attention provided by knowledgeable team. We did not hear from ***** for 8 months until 6/30/22 when she sent us an email that she was quitting her job; the poor transition to the new specialist led to confusion, uncertainty, missed opportunities. even due to COVID. The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. Hayley Ryan was our tour adviser. Once in Bali, everything was seamlessly organized. Mark listened to what wed like to do whilst we were travelling and advised accordingly. I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time.
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