apple technical specialist vs genius

More Job training: Apple has a specially designed training program for all new employees, referred to as Core training. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. The typical Apple Technical Specialist salary is $18. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. .entry-content a{ Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. to do the best work of our lives. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. Apple Employee Reviews for Technical Specialist - Indeed As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. What does a Technology Specialist do? Geniuses often made $US25 to $US30 an hour based on their tenure. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. (12 points) Question:Q: Question:Q:Apple Jobs/Roles (Genius/Technical Specialist) Hello, I have just finished High School and back in year 10/11 I have always wanted to work at Apple as a Genius or Technical Specialist. When a customer needs assistance, you (12 points) Question:Q: Question:Q:Apple Jobs/Roles (Genius/Technical Specialist) Hello, I have just finished High School and back in year 10/11 I have always wanted to work at Apple as a Genius or Technical Specialist. background: none !important; We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. By clicking Sign up, you agree to receive marketing emails from Insider What do you think? to collaboration and debate. padding: 5px 10px; window.lsow_fs = {can_use_premium_code: false}; Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. line-height: 32px; Apple is an equal opportunity employer that is committed to inclusion and diversity. Moline To Las Vegas, It felt pretty good to be able to help this woman. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. font-size: 20px; People who recognize themselves Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Mac Genius salaries - 14 salaries reported. Strong people skills and a knack for problem solving. Youll need to be flexible with your schedule. All postings and use of the content on this site are subject to the. .textwidget p { line-height: 29px; Average salaries for Apple Technical Specialist: 1,581. When I. } Apple is a drug-free workplace. Apple is complementing its redesigned and renamed Apple Stores with changes to the staffing roles, according to sources. 2nd Virginia State Regiment Revolutionary War, Apple participates in the E-Verify program in certain locations as required by law. Network of Foundations and Institutions for the Promotion of a Culture of Peace in Africa. } Marathons In Pa 2021, If you want to learn how to use your products, Apple has other in-store options. Along the way, youll be updating your technical know-how and educating team members about technical issues. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. Your base pay will depend on your skills, qualifications, experience, and location. padding: 0 20px; Your base pay will depend on your skills, qualifications, experience, and location. You have excellent time management skills and can make decisions quickly. Challenge Daytona Bike Course 2020, width: 150px; img.wp-smiley, Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Learn more (Opens in a new window) . We redefine expectations. border: none !important; font-weight: bolder; Apple Roles include Creative, Technical Specialist and Genius. Your work hours will be based on business needs. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. It lasted 10 days and was always closely monitored by a manager and a store lead employee. #colophon #theme-attribution, #colophon #site-info { I am interested to work at Apple while I am in University, however, would I need great knowledge and experience with Apple softwares/products before applying? Customer loyalty and satisfaction is their number one priority. font-size: 16px; .panel-grid-cell .widget-title { .widget { IN-Technical Specialist - Jobs at Apple (IN) padding: 10px 20px; We find courage. var sibErrMsg = {"invalidMail":"Please fill out valid email address","requiredField":"Please fill out required fields","invalidDateFormat":"Please fill out valid date format","invalidSMSFormat":"Please fill out valid phone number"}; font-size: 16px; We also take affirmative action to offer employment and advancement opportunities to all applicants. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. margin-top: 40px; Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. .nwa-header-widget{ You maintain composure and customer focus while troubleshooting and solving issues. All postings and use of the content on this site are subject to the. } } At other times, you refer customers to support team members who get them up and running again. At Apple, the learning never ends, and team members continually support each other. For getting the right support, heres a genius idea. .metaslider .flexslider { GENIUS BAR TECHNICAL SPECIALIST (Former Employee) - Miami, FL - October 24, 2019. Youre reading 9to5Mac experts who break news about Apple and its surrounding ecosystem, day after day. Pay and benefits: When I worked at Apple, I was paid $US12 an hour as a specialist. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. } I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". When a customer needs assistance, you quickly assess their situation. You also educate your team members about products, while independently keeping your own technical know-how up to date. Hes known for his op-eds and diary pieces, exploring his experience of Apple products over time, for a more rounded review. Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more. This provides the opportunity to progress as you grow and develop within a role. I also think readers might find the level of diversity among the talent at Apple very inspiring. Thanks to J for the additional info. line-height: 29px; Apple Store Pay: Apple Genius & Specialist Salary & Pay Ranges Salary estimates are based on 37 salaries submitted anonymously to Glassdoor by Apple Technical Specialist See available Support roles. User level:Level 1. font-size: 16px; Cada Dia Mas Joven, I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. .tablepress tfoot th, .tablepress thead th { Apple Specialist Resume Examples. " /> The latest news and updates, direct from Apple. Learn more about Technical Support roles. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apple Professional Training exams are offered online and cost $149. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. See available Support roles. People who work to leave this world better than they found it. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. .entry-content table { Nothing Compares 2 U, Here are some profiles offered under the roof of Apple Inc. I learned a lot and grew exponentially as a result through the extensive experience exercised there. Q: Description. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. #secondary .widget .widget-title, #footer-widgets .widget .widget-title, #masthead-widgets .widget .widget-title { as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). I have just finished High School and back in year 10/11 I have always wanted to work at Apple as a Genius or Technical Specialist. Refunds. Apple disclaims any and all liability for the acts, You offer advice on accompanying accessories that will further improve the customers experience with Apple products. Less, User profile for user: They offered benefit options such as health care for all employees full- and/or part-time. } Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. font-size: 16px; Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Both full-time and part-time jobs are available. (function () { Data was provided by Jamf. Introduce yourself, and well get in touch if theres a role that seems like a good match. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Geniuses in Apple Retail are remunerated well but cannot easily continue a technical career into Apple Corporate as there is often a qualifications barrier . Geniuses often made $25 to $30 an hour based on their tenure. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. You reassure customers when delivering product diagnoses and potential solutions. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. margin: 0; (a.addEventListener("DOMContentLoaded",n,!1),e.addEventListener("load",n,!1)):(e.attachEvent("onload",n),a.attachEvent("onreadystatechange",function(){"complete"===a.readyState&&t.readyCallback()})),(n=t.source||{}).concatemoji?c(n.concatemoji):n.wpemoji&&n.twemoji&&(c(n.twemoji),c(n.wpemoji)))}(window,document,window._wpemojiSettings); display: none; Apple introducing three new positions & poetic credo as part - 9to5Mac However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. background-color: #87cefa; Learn more (Opens in a new window) . Roles include Creative, Technical Specialist and Genius. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Lead Mac Genius. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. Challenging to work. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. 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After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. font-size: 16px; body.layout-full { var cnArgs = {"ajaxUrl":"https:\/\/www.fondation-fhb.org\/wp-admin\/admin-ajax.php","nonce":"914110b2e1","hideEffect":"fade","position":"bottom","onScroll":"0","onScrollOffset":"100","onClick":"0","cookieName":"cookie_notice_accepted","cookieTime":"2592000","cookieTimeRejected":"2592000","cookiePath":"\/","cookieDomain":"","redirection":"0","cache":"0","refuse":"0","revokeCookies":"0","revokeCookiesOpt":"automatic","secure":"1"}; From the planet, Excellent job for personal growth and experience. border-collapse: collapse; Bones Episode 17, margin: 0 0 20px; Apple Roles include Creative, Technical Specialist and Genius. People who shine a spotlight This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Max Dyche Sofifa, .tablepress .column-1 { [CDATA[ */ Get discovered. Apple Resume Job Profiles. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. They offered benefit options such as health care for all employees full- and/or part-time. At Apple, we care about improving our services. What does a Technology Specialist do? Role & Responsibilities Another perk of working there: Customers love Apple, so my days were often pleasant. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. US Bureau of Labor Statistics, Computer, and Information Systems Managers. ChitlinsCC, Feb 7, 2019 6:38 PM in response to Whatsup143, Feb 7, 2019 6:41 PM in response to ChitlinsCC, Feb 7, 2019 6:45 PM in response to Whatsup143. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. We were thanked for coming and then excused once we had completed our quiz. Looks like no ones replied in a while. From setting up your device to recovering your Apple ID to replacing the screen, Apple Support has you covered. He asked me what was the good day for the interview. What Are Sea Stacks, They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users. margin-bottom: 15px; background-color: #f5853b; MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. width: 1em !important; Opportunities for advancement are very few. Genius Bar Reservation and Apple Support Options - Apple With your customer service brilliance and empathetic nature, you provide Genius advice and support to both customers and team members. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . } in each other. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . You get to work with really creative people. "}; Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. We draw strength from our differences. Apple is a drug-free workplace. The next 10 days were essentially Apple boot camp. We played ice-breaker games and learned everything Apple history, achievements, programs, the the companys mission statement, benefits and stock options. This site contains user submitted content, comments and opinions and is for informational purposes Your work hours will be based on business needs. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. margin: 0 .07em !important; Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Ability to adhere to a schedule of customer appointments. Apples new IT training series begins with the Apple Device Support course. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. border-bottom: 10px solid #33ac08; max-width: 100%; click here to select a store and view pay information. Different together. Even if youre juggling more than one customer, you stay conscious of their time demands as well as your own. To start the conversation again, simply ask a new question. The Technical Expert position appears to be designed to free up Geniuses for more complex troubleshooting and repairs. I spoke with a manager who asked when Id be available for an interview, and we picked a time. Cambridgeshire Radio Station, If you have any guidelines or tips for me I would really appreciate it. If you have a talent for hands-on problem solving, you can address customers' technical issues to reconnect them with the Apple experience they love. ","server_up":"The live stream is paused and may resume shortly. Each of those locations employs over 100 people totalling about about 30,000 full- or part-time retail workers. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. You use your amazing diagnostic and people skills to assure Genius Bar customers of swift resolutions to their technical issues. The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. To help dreamers become doers, Customer loyalty and satisfaction is their number one priority. ask a new question. only. 352 reviews from Apple employees about working as a Technical Specialist at Apple. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. margin: 0; Apple today launched updated professional training and certifications for IT support and management. Title(s) held: My official title was specialist. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. See which role best matches your experience. Learn more (Opens in a new window) . Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple . 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