why is my finish line order still processing

Is this your company? Purchases generally must be shipped to a state with a Sales Tax Holiday to be eligible for the states Sales Tax Holiday exemption. We limit one discount per eligible customer per day. You can use the same address or edit it here. Once I entered my pymt info it flashed back to the same screen as if I had to re-enter my information. I reply "ok then i don't want your shoelace so get me another pair of shoes." He replied "sorry about that." Terrible Customer Service and treatment. I will never order another thing from them. Click the "Size Chart" link to view comparative sizing (measured in inches) to best understand typical size suggestions and conversions. So I ordered a macbook last july 7th and it is still processing until now. i want to order a pair of adidas superstar shoes, but are these the original shoes here on this website? If youre encountering difficulties while attempting to check out, this may work as a reset and correct the error. I ordered the white & grey. Well, I was told every day for 5 days to wait 24 hours for an update on the label. Did the idiot manager do me a favor by giving me free shoelaces for a new pair of shoes w/ dirty shoelace? Is thisnormal? All of the sudden I receive and email that says we had to cancel your order. But if you cant deal with the amount of orders then you shouldnt have that amount of products listed for sale. The financial institution confirms whether or not your card is valid and has not been reported as lost or stolen. I received an e-mail indicating Finish Line has started its after Christmas sale, so I went online, spent almost an hour ordering 5 items, checked out (#*******115), then a few minutes received a notification that my order got canceledagain! I requested my money back and they even argued with that telling me that I could wait and she would personally ship the shoes when/if they became available. I did not believe that would not give me the feel of both shoes. Customer service was completely rude. I say no. Upon entering in the Carolina Place Mall Finish Line we seen 3 of the same shoes priced at $160, $160, & $70. One service rep said it was because it was out of stock then transferred me to another rep so I could reorder, and she said they had plenty in stock. Finish Line guarantees the authenticity of all products sold on its site. The second line in the link reads as follows: In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. Customers should check the company's website or sign up for its email newsletter to stay informed about these offers. Terrible service; I vow to never shop there again. Now store won't refund me my money until I drive into one of their stores and return the item they sent to me in error. Yes, Finish Line has over 600 retail stores in the United States. The manager who spoke with us stated the shoe was missed marked. Garbage company. Out of approximately 9 products I ordered, 9 were not available. It's not fair and I am highly unhappy with your service. She said it's the policy. Any potential buyer would work away from this even if they are the last store standing. I received an online order today I placed Sunday. The company is a legitimate retailer that has been in business since 1976. WebIf your order is still processing and was not yet shipped out, there are a few possibilities: Everything you ordered is in stock, however, the order is still being processed by our shipping team Your order contains products that are currently not available for your order (out of stock/back-ordered) I returned the item via the return label and I was credited for the shorts only. Generally, these tax holidays relate to back to school purchases related to Finish Lines business and occur during July and August of each year although the tax holidays may also occur at other times during the year. Search the area of your delivery location for your package, like your mailbox or wherever else you receive mail, Check with neighbors to see if someone else received or accepted the package, Wait an additional 1-2 days as some packages may be reported as delivered up to 36 hours prior to arrival. Remember, Winners Circle members can earn rewards points with each purchase towards sweet perks like coupons and exclusive, draft-only releases. You Cancel An Unpaid Order That is Stuck in Processing Hoping this means its either off the production line or close. I just want my shoes at this point and now will be lucky to get them by the end of next week almost 3 weeks after my initial order was placed. My order is still processing - Verizon Community We are a community subreddit largely consisting of employees. WebIt takes minutes to find a way to work with Maintenance Work Order. WebThe following steps may help to resolve the issue: We recommend clearing the cache and cookies in your internet browser. Horrible customer service. We're happy to help. We are officially 9 business days in and they are finally sending me the replacement. You can download a reminder on iCal or Google Calendar. poor customer service your employees are very unprofessional, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Powered by Discourse, best viewed with JavaScript enabled, https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571. Finish Line reserves the right to modify or cancel this offer at any time. I had to call again and they stated they would expedite my shipping which was a lie. Placed order online only to recieve someone else's order a week later along with all of their personal information in the box! The wrong sneaker looked like it had been worn & was yellowed. Considering I was giving the shoes as a Christmas gift I needed the box to be intact. Horrible customer service. WebThe problem could also be that the manufacturer or manufacturers of your order have not provided the shipment tracking information in a timely fashion. If you received the package and it contains the wrong item or an item is missing, well work with you to make it right. ABSOLUTELY RIDICULOUS. Finish Line is notorious in advertising products that are no longer available. I was outraged. You'll get a. We will not be patronizing ANY FINISH LINE store again. Not let us find something similar or nothing, just sorry. If you are a bargain shopper, give it a try and see how frustrated you will become. When an order is first placed with Finish Line, we contact your debit or credit card's issuing financial institution to authorize the transaction. Tip for consumers:Do not order from them. It looks like you were misusing this feature by going too fast. If so, it could be that someone (possibly a buyer) has made a complaint about something youve sold or have listed. Sometimes, your order may not go through for various reasons. Once that time elapsed I called again to be told the actual time is 1-3 business days. Finish line So, I called customer service and sat on hold for 53 minutes! WebYoure Temporarily Blocked. I like to be honest and I was assured that I will receive my shipment in two days. I then went up to this man messing with this young girl and asked him to get a shoe for me. After 5 day of waiting for my purchase they sent me a email saying that they don't have the product in inventory and that good thing is you need to wait 72 hour for get your money back, Received wrong product, sent that item back the same day with expectation of receiving right product before Christmas. Tip for consumers:Don't trust this company. Seems like a very long time in this day and age. I asked the cashier if I can get free shoelaces or another pair of shoes. It seems they may be hooking themselves up or their friends or families. When you pick up your item(s) in store, please bring your confirmation email, a photo ID and the form of payment you used to complete the order with you. I received a text from Samsung on the morning of the 22nd WebAnd since we process orders on a first-come-first-serve basis, you may get a "Youre in line" or "Waiting for your turn" message when shopping. I called FinishLine's customer service line and was told I had to wait 24-48 hours to find out if a transaction went through and/or to receive my money back. Not to mention that their live chat is always unavailable, never respond to e-mail etc. Please print the order confirmation page or record your order ID number for your records. I was very disappointed and Finish Line has left a very Distasteful mark with me. WebMy guess is that Walmart is backed up by a week. I go to email them to complain, they have that closed as well. After waiting over 2 1/2 weeks for the shoes to arrive I went to the ups website to track my order to find it had never actually shipped from your company. However, if youre unable to pay using one of these methods, please visit a Finish Line store to pay with cash. It looks like you were misusing this feature by going too fast. We told her the sizes we wanted and she then proceeded to speak with a member of her management. Even when you call them they have excuses for why they move so ridiculously unbelievably slowly. The customer service people are trained to say "I'm sorry, I'm sorry" But they cannot actually help you, so please do not expect any real service. I even tried a different credit card. I then checked my credit card accounts to find out that although Finish Line's website said that there was an error and my transaction did not go through, there were/are 5 pending transactions on one of my credit cards and 3 pending transactions on the other! It just really is sad where this Finish Line has a group of ignorant Black humans working with the public Very disrespectful and inappropriately dressed for the business. we have been trying to upload the KF "Delvqty" data from ECC to IBP we are linking the sales qty from the CUPA table to PA Delvqty KF. The list of Sales Tax Holiday dates may change or vary. My orders tend to get stuck in pending status for 4-5 hours and then they all come in at once, Anyone able to help on this? If no coupon exclusion applies, verify that your shopping bag meets the terms and conditions of the coupon. Really? WebIf you received the notice "Your order is being processed and is subject to final credit approval" means they are checking if your card is still valid and to make sure your credit card goes through for a full amount. However never received so I canceled order so I could purchase again in time for Christmas, and they will not refund my original payment! Order still Processing https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571. For a full listing of our sizing charts, click here. Just be aware that even if you receive a confirmation email there is no guarantee you'll get it by the date they give you. The cashier says theres no more (which is a complete lie - lazy sales tactics to do least amt of work). He had asked for a different color so I called to see how to exchange. Keep your credit; I will no longer be shopping at ANY Finish Line. 9/21 $25.77 I called customer service again and waited on hold for over 30min before I again got someone I could hardly understand who offered nothing but an Im sorry. After being placed on hold several times totaling over 45minutes she came back to the phone to tell me that they would again reprocess my order and that would take 3-5 business days and then they would again request expedited shipping but could not promise they would provide it. Plus, early access to deals & styles, exclusive events & experiences, free shipping offers, and other reward surprises. Finish Line offers various shipping options, including standard shipping and expedited shipping. I then check my acct to find that 2 separate holds for over $200 each have been placed on my card. Tip for consumers:Unless you have two weeks to wait around for them to slowly slowly get to handling your order, I would suggest you shop elsewhere. and our I am a first & last time shopper with finish line online. Yes, Finish Line is a legitimate retailer that sells a wide variety of athletic footwear, apparel, and accessories. If you want to be treated with care and concern you may want to consider purchasing merchandise elsewhere. Still all pending, this is rather frustrating! CPI-DS IBP Post Processing error I wanted to know what they were going to do to correct the problem and she basically told me that there was nothing they could do. They said they would send me out a return label for these cheap shoes that I didn't order, that were sent to my boyfriend, and send his correct shoes to him. Basically he told me that the website had issues and they had to cancel my order. The company's customer service is generally considered to be good. 9/19 $33.34 The order is STILL listed as processing on the website. that's a total of $75! someone tell me what's going on! If your order has been listed as "Processing" for more than 24 hours, this is most likely the cause of the problem. Also my order charged me for each item I ordered instead of just once. As a matter of fact I told my daughters they My name is Vanessa Abron I went to your store #584 in valley stream customer service employee at store #570 myrtle beach, i was lured in by the cheap prices. Please bring any of the following items with you when picking up your order: If you have not picked up your order within 4 days of the initial online purchase, you will receive a telephone call reminding you of your purchase and pickup availability. Order# [protected] Is the finishline.com site down? Plus, early access to deals & styles, exclusive events & experiences, free shipping offers, and other reward surprises. I was up for 3 hours trying to place an order to be advised that the merchandise was out of stock AND the still kept my money telling me the system will release in shortly! 8. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I guess it's time to find another sneaker store. A business day is considered Monday through Friday, not including holidays. First they sent two different sizes and style shoes in the box. Mankato store harbors criminal activity as well. Placed order online only to receive someone else's order a week later along with all of their personal information in the box! Ensure all order information is correct. My experience with Finish Line online was awful. Havent heard of any bank problems for a few months, anyone else? I received a shipping conformation yesterday on 12/8 to inform me my item had shipped (I guess expedited shipping was not allowed). Mortgage Why would they let me order/purchase an item and anticipate the product And then find out upon delivery that it was canceled? Read full review of Finish Line and 3 comments. Dec. 27, 2022, at 10:00 a.m. I will definitely not be returning to this store. Track order order I responded with what I thought was the spelling, he said "yeah sure." Finishline posted you could get free shipping if $50 is spent. i want my money back. I placed an online order on December 28th at 3:09 am. They are worth a try if you have a local store you can go into. 5. Our coupons and other promotional discounts cant be applied towards the purchase of some of the items we offer for sale, which are listed, Finish Line stores may offer Last Chance In-Store promotions from time to time. It is now the 4th, and I'm still fighting with finish line. Obviously, like I told the customer service rep, my card got charged twice for one order, as it did last year! She couldn't tell me what specifically the issue was. Or just from particular customers? I bought shoes from finish line in Newark CA on 10/13/2009. Use Afterpay to make purchases in equal installments, interest free. The cashier shows it to an apparent caucasian manager w/ tattoos on his arm. Finish Line: Reviews, Complaints, Customer Claims, The customer rep never apologized but asked if I want to go ahead and cancel it. Merchandise eligible for the promotion is limited to select merchandise in the Finish Line store offering the promotion, but such merchandise may still be available for purchase online at. My mother in law asked what happened to the $70 price. Great! It seems to me that in light of the companys own mess up not once but twice it should not matter how they corrected the problem, it should have been corrected, including but not limited to sending me a pair of shoes even if they were a bit more expensive. For immediate assistance, please call Gamestop at (800)883-8895. Where is my order? - Affirm Finish Line Gift Cards and PayPal are other methods of payment we accept for online purchases. By using our website, mobile app or other online services, you agree to these, Do Not Sell or Share My Personal Information, Your order confirmation email will have a purchase ID number at the top of the email. I ordered my son a pair of shoes over a week ago, selected ground shipping. Claim your listing for free to respond to reviews, update your profile and manage your listing. Missing order of running shoes. Then a day later I got an email conformation that the order was cancelled because the shoe was not in stock! Do not order online I was sent some old dirty shoes that was supposed to be new also the box was torn up, I recently visited finish line in roosevelt field mall and I encounter the most unpleasant dealing with one of the female staff employed in finish line store inside macy's. Does Finish Line offer competitive prices on athletic footwear and apparel? Finish Line The salesperson was nice and helpful. My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I got from trading in my XS Max to Apple). True but if you can only send 10 items out a day you dont go and list 1000 items for sale. Because of this, I will NEVER shop online at Finish Line again, and I will never visit any location bearing its name. Lost or Damaged Shipments Finish Line is not responsible for lost or damaged items in transit. If the shipment tracking status shows "Delivered" and you are unable to locate the shipment, Finish Line is not responsible for the shipment becoming lost or stolen in these circumstances. Are there any hidden fees when purchasing from Finish Line? This discount is not valid on purchase of gift cards. Because of her disgusted look, I knew this was not a joke she wanted any part of. Use your STATUS across our brand family, JD Sports and Finish Line. #EPICFINISH@FinishLineHelp for customer care assistance. Makayla said the store number was 353. Does Finish Line have good customer service? I liked everything about the shoe. Never again I put the step in that store. WebThe case is shipping but Apple is saying the pre-order for my phone is on hold due to an issue with my payment for some reason. The website is HORRIBLE on release days and the customer service and supervisors appear to lack remorse of any sort! We sincerely appreciate your patience and correspondence on this matter. I just want to cance estimated wait time 47 mins I have a screen shot of 4 hours 11 mins and counting. Before we can consider reinstatement of your selling privileges, please provide us with a detailed account of the steps you will take to ensure your listings comply with our policies. For the smoothest, fastest shopping experience on finishline.com, we recommend using the latest version of any of the following browsers: We want you to find your best fit, whether you're shopping for footwear, clothing or accessories. i want to order two pairs of shoes from your website. I would think a shoe company would know better. My expected delivery date hasnt changed so hoping thats a good sign as well. Just so I could look at his name tag. If she had ordered the right shoes I would have no issues. Now store won't refund me my CASH until I drive into one of their stores and return the item they sent to me in error. If you are serving or have served in any branch of the U.S. Military, you (and your spouse, domestic partner and dependents) may qualify for a 20% discount on in-store purchases in Finish Line stores. They didnt even offer a refund and could not tell me if a pair would even become available or if they did when. And your order will remain in Processing until the EXACT moment the items are preparing to ship. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Finish Line. Haters, COME AT ME. If there is a rating lower than one, that is what this company deserves! I am worried I wont be able to fulfil my orders on time if it continues like this and all the orders come in at the same time like it did yesterday. 7th District AME Church: God First Holy Conference 2023 Select "Add to Bag". Your purchase is confirmed and good to go, even if its still processing. On this page, you can edit your shipping information and payment and billing information before placing the order. I bought 7 pair Jordans for Christmas and 1 pair if the shoes was 150.00 and they sent me one shoe then made me wait for the shoes after telling me I would receive them in four days but know shoes then emailed me to say on the day of suppose to be delivery day to say send back the one shoe oh I know you rich and my money don't mean much but 700 bucks is a lot fa me and I do share it with only finish line never again yawl suck and yeah IM mad in they tried to give me 10 bucks please! 9/21 $7.56 WebUnless your Target is 24 hours, I don't think you will get an email saying it is ready for pickup until the morning when somebody arrives to open the store. I highly recommend not ordering for them. I had 7 penders last night, 2 have now dropped and 1 went through, As of now I have 5 and one of which is still in the normal 30 minuet window. However, I have seen NOTHING. Style is an individual pursuit. Does Finish Line have physical retail stores? 9/20 $15.23 credit? Its interesting that for some reason they are quick to cancel orders. Prescription Filling Process, How Prescriptions I was initially told the only options would be to return the shoes for a refund to his grandmother once they received the return and in 5-7 business days she could order again (The lady who ordered the wrong color in the first place) or I could drive an hour away to the nearest store and exchange them. If your going to try and buy from this online store, Please be advised that everything is shipped UPS ground. Please allow approximately two hours for your order to be processed and pickup confirmation before proceeding to the pickup location. The claim website notes that they could be awarded up to 25% of the settlement or $181.3 million. I honestly don't see what y'all are complaining about and you shouldn't have a reason to. The shoes moved to shipped status so I kept waiting. Access it all with exclusive product releases, big ticket giveaways, & app-only content. The problem started when I got to the cashier. They weren't even the same size. I finally insisted on paying for the shipping so I could have the shoes shipped. Finish Line My question is why are you allowing people to purchase things you don't actually have? So I am supposed looked upon with judgmental eyes? Finish Line allows customers to shop for and purchase athletic footwear, apparel, and accessories online or in stores. F for They sent me a confirmation on 10/1/15 that the item was shipped and I received a tracking # for that. See all the Frequently Asked Questions about Klarna. Reach out to the store where you placed the order. They can give you any updates on processing, shipments, cancellation, returns, and refunds. Why is my purchase still processing? Why didnt I get an order confirmation from the store? This could mean your order wasnt fully processed by the store. Payment and order verification? This means that there maybe WATCH: Championship Sunday weigh-in at the 2023 Marathon Just make sure that you have a physical store available should any issus arise. Save time, save money and get shoes that actually fit your kiddo. My disappointment is that they are not gift-friendly (if you don't live local to a store.) Then a black guy with braids came out, with some fake canned statement about it being the theft policy and I can try on the left then the right separately. I ask him "umm where?" I say no. By using our website, mobile app or other online services, you agree to these Terms of Use andour Privacy Policy. Good luck with your business! For information on creating and submitting your plan, search for Appeal the Removal of Selling Privileges in seller Help. Once you have placed your order, you'll receive an Order Confirmation by email. I asked to try on the other so I can get a feel for them and the balance. It can vary among financial institutions, so if you have any questions about pending transactions and holds and related charges you see on your account, please contact the appropriate financial institution for assistance. Select the delivery method you want to apply to the order. Ordered a few items from finish line.com. She looked at me from afar and hurried in the back. In the upper right hand corner of the product detail page, you will be able to select up to three of your favorite stores for in-store pickup. For more information, please search for Prohibited Seller Activities and Actions in seller Help. I've never heard of such poor business policies and I will never purchase anything from them again! Because we ship items from our warehouse as well as our stores, orders may be completed in multiple shipments. All your orders? To learn more about reviews and trust on sitejabber.com, visit our. I figured I typed in some wrong information so I re-entered the cc#, date, and/or cvv, etc.. After entering shipping, billing, credit card information during checkout process I received a error message stating that the transaction didn't go through. WebPlaced an order 8 days ago check to see where it is and it still says processing. I will not be shopping with Finish line online EVER! I still was not able to complete the order. I had to ask for a manager who agreed to call a store and have them ship me the correct color once I shipped the return using a label he would send me. Orders with more than one item may be shipped from separate fulfilling locations so you can get all your items as swiftly as possible. I just called their head office number on Circle City, to be told that sometimes the key holders run late. Show more Less. You can complete your purchase on finishline.com in 5 simple steps. Of course I know I have those options. I paid $129.00 for a pair of used sneakers and now I can't speak to anyone other than the rude people (Melmar-1st Call & Rose-2nd call) from the Philippines and they Placed an order 8 days ago check to see where it is and it still says processing. Personal Business. I was actually wearing my pair of the white The thing about it is, the store looked abandoned when I walked in. Plus I sent an email two days ago and still no response. I went into Finishline at Parks Mall in Arlington yesterday evening(April 3rd, 2015). No it isnt on my home page at all and my account seems to be fully active, I have a large number of pending orders, and every time I look they are going up, either some competitor is fiddling with my listings or there is a problem. Finish Line reserves the right to restrict product quantities per order at our discretion. I kept an eye on the shipping status via your website on my shoes and other pair of socks. Wait times vary based on demand. We know you want your sneakers and we'll do our best to keep you informed about hot releases and product sellouts. Put on hold again and speak to a supervisor and again no help. I placed 2 separate orders and were charged twice on my bank account for each order. If you have a Finish Line Gift Card that does not have a pin number on the back, please contact Customer Care for assistance. So, create a Winners Circle account with us today. am i in good hands? Click the Bag icon to view the items in your shopping bag. Spent hours on phone with representatives trying to figure out what's going on, if Finish Line had been hacked.
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