Not sure I can follow all the chats. So for example, your code block in the controller would be something like: c.uiAction = function(action) { c.server.get({ action: action }).then(function(response) { / / }); }; Im trying to find any information on the difference, thanks again. Did someboy find a way to disable/hide ui action in the context menu? make easy to find and access IT Services. Please provide some advice. If there is a requirement that once the user updated the catalog task in the workflow,requester should be able to see the details which are filled in the catalog task. I know the way SN interacts with the DOM has changed in berlin but i dont know enough to figure out why this has stopped working. Removing all but one button can be accomplished in a similar way to the previous example. Basically ui policies are used for client side scripting or for client side field manipulations. Works slick. For that case, you could use a script like this one to lock down all of the variables on a form. Even though there is only one reference variable of each type on the form, looping through the elements works rather than targeting the first element. Is there any way of adapting the Read Only client script for the mobile UI. In this example, we will create a Resolve Incident button to place on the incident ticket page. take a look at my channel: https://www.youtube.com/@cloudminus89, https://community.servicenow.com/community?id=community_question&sys_id=290f042fdbd1441423f4a345ca96196f, https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogVariablePricing.html, https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/task/t_ExtendThePricingModel.html, https://community.servicenow.com/community?id=community_question&sys_id=33fa9f8fdb7533042be0a851ca96194e, these seem to work! More often than not however, if you are disabling variables at all, you are disabling them entirely or disabling them for a certain group of users. We want only Severity Managers to be able to Resolve/Close these tickets. You should just be able to use a standard g_form.setReadonly call to make that variable writable. Clone the "SC Catalog Item" widget 3. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. I've updated the article. Using this approach, the possibilities are endless when designing catalog item forms. adsbygoogle = window.adsbygoogle || []; This worked really well for us in Aspen and Berlin, just noticed it in testing out the early release of Calgary, perhaps theyve added something to be more stringent around .Disabled. For the respective catalog item we can create client scripts from here only. This solution is very simple but often doesnt give you the type of flexibility that you need to restrict access to variables. item.hide(); Thanks so much for the quick response. That shows all of the variables by default in a readonly form. Did you figure this out? If the fields are being made mandatory by catalog UI policy, then the UI policy wouldnt be enforced on the standard forms anyway. var ve = $(variable_map).up(table); Is there a way to get this to work in Eureka? This was just what I was looking for, thanks for sharing. But without seeing your code I cannot comment further. You should just need to add a line like this right inside of the closing bracket for the onLoad function. Use a button in a catalog item to: Set fields Visible Set fields mandatory Change the label of a field Set a field read only Change the value of a field Anything you can do in a client script Clicking the buttons to make the example field change The other option is to simply not show the variables at all and instead dump them into the work notes or comments fields. Do it plz. First of many thanks for all the scripts. Let's add a Button to the form that directs users to the vendor's product details page as the goal for this demo. function onLoad(){ We can create UI policies for the catalog item from here. Its possible, but its going to require some investigation and customization of the script. I have tried the following, however I get an error when clicking the button, // If Incident table if (data.table == incident) { if (action == resolve) { if(confirm(Are you sure you want to Resolve this Incident?)){ // Resolve Incident gr.setValue(incident_state, 6); gr.setValue(state, 6); gr.setValue(resolved_by, gs.getUserID()); gr.update(); } //If cancel abort return false; }. I just confirmed that this works with the short_description variable on the Service-now demo instance. Workflow is used to design service request fulfillment process. The entries for a journal field will only be displayed in the activity section of the record. The variable set is basically the collection of variables. Its really a bug that you should contact Service-now support about. You can reproduce it simply by using g_form.setReadonly(variables.myDateVar, true) in a standard client script and saving the form. To only remove the top button and leave the button at the bottom of the form you can simply have your script exit after the first button is hidden like this. All you have to do is add the correct condition to it so that it is applied at the correct time. Ive noticed that a standard g_form.setReadonly(date, true) greys out the value box, yet doesnt remove the calendar icon, allowing for dates to be changed at any point even after a read only function has been applied. ), ServiceNow CSA Mock Test | ServiceNow CSA Practice Exam 2021, Latest ServiceNow Version | ServiceNow Latest Releases | Utah, How to Call Script Include in ServiceNow l Script Include Examples, ServiceNow CSA Practice Exam Free | ServiceNow CSA Exam Preparation, ServiceNow Glide Ajax Tutorial | Glide Ajax example ServiceNow, ServiceNow CSA Preparation Dump Part-2 | ServiceNow CSA Exam Preparation, ServiceNow ACL with Example | table.none Vs table. Thank you for the client script that makes the variables read only on the Request Item form. Use App Engine Studio (AES) to easily create customized Catalog Items that users can access in Service Portal and on mobile devices. Let me know if it is possible. In this ServiceNow tutorial, we talk about each and ServiceNow Certified System Administrator is a certification which almost every ServiceNow professional would like to do. I just updated the article with the updated script. It is designed to work on any task table in Service-now. I have seen scenarios before however, where I needed to limit the options available to a user so that they could really only perform one action. however, we have several approvers on a requested item and Im looking for a script that locks the variable field after the requested item is approved. I see below set of code which updates the form onclick of UI Action. Im referring to we have various views on different forms. This example shows one way you could use the button ID value (as defined in the UI action Action name field). In fact, I have also extended it to change the text on one of the buttons so that ESS users see the same button with a different name. Normally a script would do a direct assignment, for example, gr.category = value . I see that Variables is just text inserted into the Work Notes. Using these core activities we can design the workflow. It also requires you to set access to each and every variable in the system individually. ) property. I have the same issue when reloading the form the button re-appears. The rule worked if the catalog item contained no labels or if the labels preceded checkboxes. Workflow is created through graphical editor tool (Workflow editor), which is very easy and a comfortable tool to design the process. This is in the continuation of ServiceNow Certified System Administrator Preparation Dump Part 1 .Study material posted below is not offici Access control list or ACL in ServiceNow helps to control that what data user can access and how he can access it. You can use ng-if on the button to hide when state not resolved. I cant seem figure out the code to look at the comments box and stop the reopening if there isnt a comment. Should we be moving entries out of this table as requested items are closed? I have added this to the script. If user selects another category I want to show hidden Submit button. Login as System Administrator. For example an approval widget I have created a comment text box and send button. img.up(table).hide(); Hardware) Provide description and short description, want to display on Catalog Item. This works brilliantly, not saure how long it has been around for. Can anyone help me out here. Ive updated this article with a notice at the top to reflect the new functionality. Your email address will not be published. Thanks!! This was just what I was looking for, thanks for sharing. on the onLoad? Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! An alternative to radio buttons is a select box, which results in much less space taken up, but not all options are displayed side by side. For example we can use syntax in client scripts such as: g_form.getValue("variable_name"); Basically from here we can select the catalog where we want to display respective catalog item. Can this be modified for mandatory instead of read-only? Hello, Im sure it is just using the default style, but I dont know where or how to override that. If the label preceded a text field or was used alone, the business rule aborted the update no matter what field on the form was changed. After removing quotes of TRUE,it worked for transform map too. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); Founder of NewRocket, Inc. and ServiceNow architect, web developer, and entrepreneur with over 20 years experience in web development. https://community.servicenow.com/thread/277347. Thanks Nathan, this site helped me out a lot. however, current.variable_pool.location is giving me undefined. I wasnt sure if it was easy to remove the rest of them as well. When user wants any additional info user will add information in the comment field and hit on send button. Workflow can be created through graphical editor tool (Workflow editor). What must be modified specific to my instance to get this to populate correctly? The disabling of the context menu using the script above works great in Firefox, but it causes the page on IE8 to break. However, once I click the resolve button, the incident will resolve, my comments added etc, but the resolve button does not disappear until I refresh my browser.. can we make a field mandatory while using the Resolve Button. After upgrading to Berlin I have noticed the lock down variables client script isnt deactivating manditory fields You can always change out the class for one of the other color classes (e.g. //Hide list collector icons Give the updated script a try. If youre running on Calgary, there are actually better options now with UI policy and Client scripts. Modified script worked perfectly. Where would I find information on how to disable buttons at the parent frame level. Article provided ServiceNow Development Training Practice Assignment Task of Service Request or Catalog Item. One thing to note is the variable name elmt, not elmnt as you have in this comment. Subscribe to get notified when we post new articles or tutorials. In this article. I made a global client script i.e. In other words Servic ServiceNow Tutorial: How To Create ServiceNow CATALOG ITEM? To be more specific, is it possible to add a knowledge search icon to a variable on a record producer? This is just to be an example and up to you to finish. I have my html set to show / hide certain buttons: Liberty Village Corporate Office, Mike Bellafiore Net Worth, Articles R