I was welcomed aboard the Holland America Koningsdam as part of a test . If such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. You will be responsible for all costs you incur to join the vessel at the next port. Embarkation/Disembarkation Wheelchair Assistance: Guests requiring assistance with embarkation and disembarkation procedures on board do not need to request this assistance in advance; however, due to high demand in some ports, there can be a wait for assistance. Dial 1-800-993-5483 (US). For further information on our relationship with airlines, please refer to your Cruise Contract. Celebrity Cruises Smoking is only. We will acceptU.S. travelers checks. Packages such as Renewal of Vows, Happy Anniversary, Romantic Voyage and Just for Us include a variety of services and mementos to commemorate your special occasion. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. Oxygen and/or oxygen equipment deliveries will NOT be accepted from any other company. Environmental Officers: Stationed on board every ship to provide environmental training and oversee shipboard compliance with environmental requirements. Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. If you have a chronic medical condition, please bring a recent report from your physician. For more information regarding passports and WHTI compliant documents, please visit travel.state.gov/content/passports/english/go/checklist.html or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793. purchased prior to or during your cruise. This requirement does not apply to U.S. or Canadian citizens. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. Boarding may be denied or fines may be levied against those guests without proper documentation. Tweens Program (ages 7 12): Tweens ages 7 - 12 years old have a sign in and out policy. We welcome you to consult with your Image Creators for all your photographic needs. For more information, or to sign up go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of our customer service representatives. There is a space on the tag for you to print the following information; in your baggage to expedite the screening process. Reconfirm any special requests with the Maitre d after you board. The videos can be seen on the stateroom TV guest channel for 24 hours after departure. Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. Your travel advisor can provide you with additional information if you are interested in this option. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Cooking facilities onboard are not considered kosher. Holland America Line representatives are available 24 hours a day, 7 days a week and 365 days a year to assist you in any way they can, including assistance with travel delays and contacting loved ones. Teens Program (ages 13 17): There are no registration or sign in/out procedures for teen programming. Check your daily When & Where program or the Navigator app for location and times of the Port Shopping Ambassadors Talk. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more. Whether you are interested in a cooking class with a local chef, a private car complete with driver and guide, or a chance to encounter wildlife up close, Holland America Line offers a shore excursion designed for you. Limitations apply. You may also choose to send an email message to: hollandamerica@cibtvisas.com or visit their website at https://cibtvisas.com/hollandamericaline. Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. Guests from Puerto Rico either need to present a WHTI-compliant document or a government- issued photo identification with a validated birth certificate issued after July 1, 2010. You will claim your luggage when you arrive at your final airport destination. Holland America Line has recently won the following environmental honors: Green Gateway Award: Port of Seattles Green Gateway Partners Award program, 20102016, and the Technology Innovator Award in 2015, Blue Circle Award: Port Metro Vancouvers EcoAction program for commitment to sustainability, 20102014. As previously, in-cabin smoking is also not allowed. Washing hands frequently with soap and water will greatly reduce the risk of contracting illness and infections while traveling. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. You may order hot water from our complimentary In-Room Dining service 24 hours a day. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. For this reason, Holland America Line has size and weight guidelines for scooters. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. There is a space on the tag for you to print the following information; Name, Stateroom Number, and Sailing Date. Our As You Wish dining lets you select the venue and style thatsuits you. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. The same gracious service and sophisticated exquisite dining experience is featured, as it is in pre-set dining. There are so many choices on your Holland America Line cruise. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport. As previously, in-cabin smoking is also not allowed. Some clearances will require face to face inspections, details will be communicated to you onboard. Smoking E-cigarettes and vaping devices is permitted in designated areas, as well as inside passenger staterooms . Guests are urged to complete the Online Check-in process before leaving home. Luggage Direct and Luggage Forward two different services offering a variety of services with the sole purpose of easing your travel! Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. If it is your day of sailing and this happens to you, please follow these guidelines: Ask the airline to immediately advise our Travel Services Department, or call us yourself at 1-800-628-4771. 1. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico. If we do not have your information by this deadline, you will be unable to sail. The minimum age to participate in Kids Club is three years. Please print out Express Docs including Boarding Pass prior to your sail date. *All restaurants onboard will be open with some temporary modifications to Open Dining and Classic Pre-Set Dining times due to the current health and safety protocols. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. On 10/24/2021 at 9:50 PM, Blackduck59 said: I wonder if when the current No Smoking in the casino show a rise in casino play maybe they will decide to make it permanent. Have your travel advisor call World Cruise Reservations at 1-800-522-3399 or1-206-626-7353 to add services to your itinerary. Smoking E-cigarettes and vaping devices is permitted in designated areas, as well as inside passenger staterooms . For detailed, up-to-date information on accessibility issues involving tours, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (locally at1-206-626-7320) or visiting the Shore Excursions Office on board. Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. Visit our Frequently Asked Questions. Pre. You should have it available at the gangway when disembarking so please DO NOT pack it in your tagged luggage. A credit card is required for all inbound phone calls to a ship. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. PERSONAL TRAVEL IDENTIFICATION REQUIREMENTS. The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. 1-206-626-7353 to add services to your itinerary. To learn more and apply for the Holland America Line Rewards Visa Card,please visit hollandamericavisa.com. If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. the vessel leaves. progressive jackpots to a parade of poker games is there for your enjoyment. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. In the absence of running water, use alcohol-based hand sanitizers to protect your health. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. Oxygen: Cruising in 2021 or 2022 is different since the pandemic hit, but it can still be an extremely enjoyable experience. Please note that minimum age for guests using the fitness center is 16. at savings of 20-60% below U.S. prices. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. Guests are urged to complete the Online Check-in process before leaving home. For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Login to your account before you ever step onboard to get prepared for your journey. a visa for stays of 90 days or less, when they meet all requirements. We invite and encourage all of our guests to assist us as we work to protect the environment, both on board and while ashore. Call us toll-free at 1-888-425-9376 or 206-626-7320. Bidis essentially flavored cigarettes are not generally permitted entry. Tax and excise on tobacco here has been a cash cow for the federal government. If we do not have your information by this deadline, you will be unable to sail. You can learn about your itinerarys ports of call with our Explorations Central programming, watch a live cooking demonstration, challenge yourself with a game of trivia or join a pickleball tournament! will be located near the entrance to the pier area where you will be checking in your luggage. Designated Smoking Areas Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam Photo Gallery: Your Image Creators are located at your Photo Gallery and are pleased to present for you many rich and varied photographs capturing your cruise. If you do not see our representatives, pleasehave one paged. Please note that each program features age specific activities and events and children are required to participate in the program designed for their age. Kosher meals are prepared off the ship in a kosher kitchen, frozen and brought to the table sealed in their original containers. For your convenience Holland America Line has partnered with two luggage transport services for your convenience. No exceptions will be made. Travel Well: International travelers can take a number of simple steps to avoid potential health problems before and during travel while preserving their health and wellness during travel. Reservations may be made on board by contacting the restaurant manager. Whenever possible, wereuse existing materials and equipment, and we recycle many materials where recycling infrastructure is available at our ports of call. Shore Excursions are available for purchase online until three days prior to the sailing. The medical staff on board is not available for daily care unless an individual is hospitalized in the ships Medical Center. The final amount billed may take up to 24-hours following disembarkation. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. Experience the thrill of bidding on great works of art including fine art, animation, and sports memorabilia. Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. Theres never a dull moment on your Holland America Line cruises. Additional information concerning Customs matters will be provided during your cruise. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Department. both aerobic and strength-training equipment. documents, along with new luggage tags. Visit hollandamerica.com for more information. On the Eurodam, Koningsdam, Nieuw Amsterdam and Nieuw Statendam: Tamarind, for exotic Pan-Asian cuisine, Canaletto, featuring classic Italian cuisine in a relaxed setting. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. If you reside in the UK please visit cibtvisas.co.uk/hollandamerica. Children ages 3 - 6 years old have a sign in and out policy. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. Cigar and pipe smoking is not allowed inside the ship; it is only permitted on the outside decks where smoking is otherwise allowed. Together we can make a tremendous difference! Dive In featuring hamburgers and hot dogs. Cash is accepted in our casinos. Your seating assignment will be noted on your guest card upon boarding. Now more options are available. You can also complete your health assessment and book shore excursions prior to your cruise. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. Zealand, these policies and the legal drinking age apply to guests 18 years or over. In Europe and South America, smoking is only allowed on the sky deck. Make your wedding dreams a reality. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. On Grand Voyages when suggested attire is Formal, suits or dresses are recommended. A customary fee will be charged for services and medications dispensed. Generally, the ship is subject to certain government procedural requirements upon arrival. Therefore, it may be in your best interest to planahead and pack some anti-diarrheal medication with your other medications. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. As previously, in-cabin smoking is also not allowed. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. You may also find more information on our tours and shore excursion programs on hollandamerica.com. Should you need anythinga refreshing beverage or a lap blanket an attentive deck steward will be nearby to assist you. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, and Mexico. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Tours purchased through Holland America Line are also backed by our Best Price Guarantee. CST 2072920-50. On U.S.-based ships, passengers can smoke in a limited number of outdoor areas, always on the starboard side. We appreciate the relationship you have with your travel advisor and want to assure you they will be credited for bookings made onboard, just let us know. Note: Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. In todays era of heightened security, Holland America Line has implemented a no visitor policy. Travelers diarrhea (TD) isthe most common illness to affect travelers. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. Made-to-order entres and casual dinner in the Lido. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. Guests returning to the United States can also check the official website of U.S. Customs at cbp.gov/. Guests may check no more than 3 pieces of luggage per person. Still have questions? Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. Holland America Line reservesthe right to substitute products when specified brands are not available. If you require additional information on the ships facilities or ability to accommodate your needs, please feel free to contact theGuest Accessibility Department. Visa Waiver Program Requirements: The Visa Waiver Program (VWP) allows citizens of participating countries to travel to the U.S. withouta visa for stays of 90 days or less, when they meet all requirements. Your baggage will arrive in your stateroom later that afternoon. While we try to fulfill all requests, it may not always be feasible. Table number and table size are on request only, and will be assigned by the Maitre d' on board. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Phone: 1-800-513-4515 (locally at 1-954-585-0575), Email: info@specialneedsatsea.com Website: specialneedsatsea.com, Phone: 1-877-478-7827 (locally at 1-780-986-6404)), Email: reservations@scootaround.com Website: http://www.scootaround.com. Tax increases have seen only slight decrease in smoking over the last 5-6 . Any additional information concerning currency restrictions, please contact the customs agency in their country. Choose from a wedding on board one of our ships or at a land destination. For safety reasons drones and any other remote controlled aerial devices/ toys are not allowed on board our ship. The password will need to be disclosed to the youth staff upon pick up of the child. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Refunds for purchases of onboard products and services will be credited to your onboard account whetherpurchased prior to or during your cruise. We are equally passionate about protecting and preserving the pristine destinations that we visit. What will you do today? You will recognize our representatives by their Holland America signs. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. 2021 Spring . Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. Applies to all guests 18 years of age and over. Your stateroom keycard will be delivered to your stateroom. The more efficient we can be with our water use, the less wastewater is generated, treated and discharged when were done using it saving energy and limiting discharges. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. If you use a personal email provider, make sure to bring your user id and password and email recipient addresses with you. Any excess deposit will be refunded to you at the end of the cruise. To meet this requirement, we must have the necessary information in our records at least 90 minutes prior to departure. Pair your cruise with an immersive experience and witness rarely seen wildlife as you journey into the heart of the Alaska wilderness on an Alaska Cruisetour. No internet purchase required to download or use on board. Residents of all other countries should contact the nearest representative embassy or consulate for proper information. The rate is US$7.95 per minute and billing begins at the time specified. Packing Advice: We also suggest that you consider placing articles in clear plastic bags inside your baggage to minimize handling by airport security screeners. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Avoid lines at disembarkation as you are invited to be the first to disembark, No need to locate your luggage or wait for a porters assistance in the terminal. For more information about our safety and security procedures when you board the ship, see the From the Captain booklet in your stateroom. If you completed the Online Check-in, please have the following documents ready to present at check-in: U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. Gift orders must be prepaid and received two weeks in advance of sailing. Telephone: At some point in your travels you may experience an emergency. or CDs. To learn more about Holland America Lines ongoing commitment to environmental stewardship and conservation in all of our operations, visit hollandamerica.com/sustainability. Cash deposits can be made on the last day of the cruise. Each item is authentic and many are branded with designer names you have come to trust. Promotional credits are nonrefundable. Any additional information concerning currency restrictions, please contact the customs agency in their country. U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure.
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